Terms & Conditions

Terms & Conditions

1. Product Descriptions

By purchasing our pet products, you acknowledge that product descriptions, including dimensions and specifications, are provided for informational purposes, and we recommend verifying suitability for your pet's specific needs.

2. Order Confirmation

Upon placing an order, you will receive an email confirmation. It is your responsibility to review the order details for accuracy. Contact us promptly if any discrepancies are identified.

3. Shipping and Delivery

We strive to ensure timely delivery, but external factors may influence shipping times. We are not liable for delays beyond our control. Any delivery issues should be reported to our customer service team.

4. Returns and Exchanges

Refer to our return policy for guidelines on returning or exchanging products. Items must be in their original condition, and certain products may be non-returnable. Shipping costs for returns/exchanges may apply.

5. Product Quality

We guarantee the quality of our products, but individual pets may have unique reactions. Monitor your pet when introducing new products. If you suspect a defect, contact us promptly for resolution.

6. Warranty

Some products may come with a limited warranty. Check the product-specific warranty information for details on coverage and duration.

7. User Responsibility

Pet owners are responsible for ensuring that products are suitable for their pet's size, age, and health condition. Follow product guidelines and consult with a veterinarian when in doubt.

8. Information Accuracy

While we strive to provide accurate product information, we do not warrant the completeness or reliability of the information on our site. Any reliance on such information is at your own risk.

9. Privacy Policy

Your privacy is important to us. Review our privacy policy to understand how your personal information is collected, used, and protected.

10.Modification of Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Regularly check for updates.

By making a purchase on our site, you acknowledge and agree to these terms and conditions. If you have any questions or concerns, please contact our customer service team for assistance.