Return Policy
Return Policy
We understand that sometimes a
product may not meet your expectations, and we want to make sure you are
completely satisfied with your purchase. Please review our return policy below:
1. Returns Eligibility
Products are eligible for return
within 15 calendar days from the date of purchase. To be eligible, items must
be unused, in the original packaging, and in the same condition as received.
2. Non-Returnable Items
Certain items, such as
personalized or customized products, perishable goods, and clearance items, are
non-returnable. Please check the product description for specific details.
3. Return Process
To initiate a return, please
contact our customer service team at
4. Return Authorization
Once your return request is
approved, you will receive a Return Authorization (RA) number. Please clearly
mark this number on the outside of the package.
5. Shipping Costs
Customers are responsible for
return shipping costs unless the return is due to a product defect or an error
on our part. Shipping costs are non-refundable.
6. Refund Process
Refunds will be processed once we
receive and inspect the returned item. If the return is approved, a credit will
be issued to your original method of payment within 15 business days.
7. Exchanges
If you received a defective or
damaged item, we would gladly exchange it for the same product. Contact our
customer service team for assistance.
8. Damaged or Defective Items
If you receive a damaged or
defective item, please contact us immediately with photos of the product and
packaging. We will work to resolve the issue promptly.
9. Late or Missing Refunds
If you haven't received a refund
within the specified timeframe, please check your bank account first. Contact
your credit card company or bank, as there may be processing time before a
refund is posted.
10. Contact Information
For any questions or concerns
regarding returns, please reach out to our customer service team at info@petdoc.lk.
Please note that this return
policy is subject to change, and the most recent version will always be
available on our website. Thank you for choosing PAWSOME.LK – we appreciate
your trust in our products.
